Servitization

Services have traditionally not been associated with decoupling points but recently some publications have highlighted this:

  • Fließ, S., & Kleinaltenkamp, M. (2004). Blueprinting the service company: Managing service processes efficiently. Journal of Business Research, 57(4), 392-404. doi: 10.1016/S0148-2963(02)00273-4
  • Sampson, S. E., & Froehle, C. M. (2006). Foundations and implications of a proposed unified services theory. Production and Operations Management, 15(2), 329-343.
  • Wikner, J., & Tang, O. (2008). A structural framework for closed-loop supply chains. International Journal of Logistics Management, 19(3), 344-366. doi: 10.1108/09574090810919198
  • Moeller, S. (2008). Customer Integration—A Key to an Implementation Perspective of Service Provision. Journal of Service Research, 11(2), 197-210. doi: 10.1177/1094670508324677
  • Yang, B., Yang, Y., & Williams, S. (2010). Service postponement: translating manufacturing postponement to service operations. Journal of Manufacturing Technology Management, 21(4), 470-483.
  • Wikner, J. (2012). A service decoupling point framework for logistics, manufacturing, and service operations. International journal of services sciences, 4(3), 330-357. doi: 10.1504/IJSSCI.2012.051065